Refund policy

 1. Returns Eligibility: We want you to be completely satisfied with your purchase from Hello Kitty Plug. If you are not satisfied for any reason, you may return the item(s) within 7 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process: To initiate a return, please contact us with your order number and details about the product you would like to return. We will provide you with instructions on where to send your return.

3. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days.

4. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchange Policy: If you would like to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to availability.

6. Store Credit: Alternatively, you may choose to receive store credit for your return instead of a refund. Store credit can be used towards future purchases at Hello Kitty Plug.

7. International Returns: Please note that international orders may be subject to additional shipping and handling fees for returns and exchanges. Customers are responsible for any customs fees, duties, or taxes associated with international returns.